Cancellations, Rescheduling & Weather Policies​

Due to our industry's unique nature and the potential loss of opportunity, Liberty Farm employs a strict zero cancelation and non-refundable purchase policy. All reservations and purchases, including special occasions & holidays, food, and beverages, are charged in full when booking and are non-refundable/final without exception. By booking a reservation with Liberty Farm, understand that the type of ride you have, whether it be a sleigh ride, carriage ride, or wagon ride, our routes (backroads, farm trails, occasionally our farm fields), and the horses and horse-drawn vehicles used are chosen at the sole discretion of Liberty Farm and not negotiable. All riders are required to sign our liability waiver before boarding no exceptions. Liberty Farm reserves the right to cancel bookings as we see fit due to unforeseen circumstances or reasons beyond our control, including but not limited to laminitis, sickness, other health-related concerns, environmental causes, and equipment malfunctions. 

There are no refunds, cancellations, transfers, or exchanges; however, with a 72-hour notification before your scheduled booking, we will happily offer a one-time reschedule on the schedule you are currently booked to accommodate a new time or date, pending our availability. Please note that when rescheduling, Liberty Farm will only reschedule the whole party. We do not refund individual tickets for additional persons within your booking. Your food and drink orders, if any, will transfer to your new date pending availability and as long as you have rescheduled within our required 72-hour timeframe. If any of our boxes have been ordered, and our makers are unavailable for your newly selected time/date, you will be notified immediately of any changes. No refunds are given due to COVID-19. If cancellation is necessary due to COVID-19, Liberty Farm will reschedule your booking later (not before ten days) with a 48-hour notice. Once rescheduled, no other changes or rescheduling can be made. Should you choose to cancel and not reschedule, the reservation is forfeited, and no refund is provided. "No-shows" or failure to notify Liberty Farm 72 hours (except for Covid-19, as described) before your scheduled reservation via text, phone call, or messenger will result in the forfeiture of your booking and the right to reschedule. 

(Weather Policy) Weather forecasts are often unreliable and not location-specific. Liberty Farm will provide service under most weather conditions, such as light rain, snow, and wind, if conditions are too severe or dangerous, including and not limited to episodes of heavy rain or precipitation, winds, blizzard-type snow, sleet, hail, lightning, and icy conditions Liberty Farm reserves the right to deem what conditions are safe to operate in and postpone or cancel our services due to unforeseen conditions or circumstances beyond our control, i.e., unsafe weather conditions, pandemic-related directives, the horses' health, etc. ​ Liberty Farm will decide up to three days before your scheduled booking whether a weather-related cancellation is required and no sooner. Liberty Farm also reserves the right to determine, in some cases, the night before or the morning of your scheduled booking and may/will contact you via automated text, email, or phone call, to notify you if your booking is rescheduled due to weather or other reasons beyond our control. Service shortened by the client once begun for any reason will not be rescheduled and is considered complete.