Our services are offered year-round.

Cancellation, Rescheduling, Weather, and Pet Policy

 

Liberty Farm has implemented strict policies regarding cancellations, rescheduling, weather conditions, and pets. Please carefully review the following guidelines:

 

Cancellation Policy:

- All reservations and purchases, including special occasions, holidays, food, and beverages, must be paid in full when booking.

- We have a zero-cancellation policy, meaning that all reservations and purchases are non-refundable without exception.

- In the event of unforeseen circumstances or reasons beyond our control, such as laminitis, sickness, health-related concerns, environmental causes, or equipment malfunctions, Liberty Farm reserves the right to cancel your reservation and offer you a new service date.

- No refunds will be provided due to COVID-19. If cancellation becomes necessary due to COVID-19, we will reschedule your booking to a later date with a 48-hour notice.

- Failure to notify Liberty Farm of a cancellation or rescheduling request at least 72 hours in advance via text, phone call, or messenger will result in the forfeiture of your booking and the right to reschedule.

 

Rescheduling Policy:

- With a 72-hour notification before your scheduled booking, we will happily offer a one-time reschedule on the schedule you are currently booked, pending our availability.

- When rescheduling, Liberty Farm will only reschedule the entire party. Individual ticket refunds for additional persons within your booking are not provided under any circumstances.

- Food and drink orders, if any, can be transferred to your new date, pending availability, within our required 72-hour timeframe.

- If our makers are unavailable for your newly selected time/date, you will be promptly notified of the next steps.

- Should you choose to cancel and not reschedule, the reservation is forfeited, and no refunds are provided.

 

Weather Policy:

- While we strive to provide our services under most weather conditions, such as light rain, snow, and wind, the safety of our guests and horses is our top priority. Liberty Farm will provide service under most weather conditions; however, if conditions are too severe or dangerous (including heavy rain, blizzards, sleet, hail, lightning, and icy conditions), we reserve the right to postpone or cancel our services due to unsafe weather conditions, pandemic-related directives, or the horses' health.

- Liberty Farm reserves the right to determine what conditions are safe to operate in and will decide up to three days before your scheduled booking whether a weather-related cancellation is required. We may also make this determination the night before or the morning of your scheduled booking and will contact you via automated text, email, or phone call to notify you if your booking is rescheduled due to weather or other reasons beyond our control.

- Service shortened by the client once begun for any reason will not be rescheduled and is considered complete.

- For sleigh rides, we need frozen ground and a sizable snowfall to provide this service. If conditions are unsuitable for sleighing on the day of your reserved ride, Liberty Farm will substitute your sleigh ride with a wagon ride of the same length. If conditions are not ideal for either a sleigh or wagon ride, we will reschedule you for our next available date.

- Carriage/wagon/sleigh ride routes are determined at the sole discretion of Liberty Farm staff and are not negotiable. No refunds are given should you decide to postpone or cancel your service with us due to the weather conditions or lack thereof.

 

Pet Policy:

- For the safety and bio-security of our farm, pets are not allowed on the premises, including our private residence and areas where our livestock guardian dogs are located. The presence of pets can disrupt our operations and lead to cross-contamination.

- We kindly ask that all guests arrange alternative care for their pets during their visit. Any guests arriving with pets will be asked to leave, and no refunds will be issued.

 

Notice:

- You must provide accurate information upon booking to avoid having your reservation forfeited. Upon completing your booking, you will automatically receive a receipt, confirmation email, and text message (if applicable). These messages will contain vital information such as directions, additional details about your ride, and a link to sign our mandatory participant agreement before your scheduled ride. If you encounter difficulties sending the waiver to your guests, they can sign it upon arrival.

- Furthermore, you must not book a private ride for another person or party. Instead, you must purchase a digital or physical gift certificate for the intended recipients. This is necessary to ensure accurate information is processed for confirmations, reminders, and liability waivers. Provide accurate information to avoid the receiving party being turned away or receiving a shortened ride. We will not make any exceptions to this policy.

- Please understand that all important notices, including weather updates and rescheduling information, will be sent electronically. If the person who made the booking is not part of the attending party, they will not receive the necessary information and cannot reschedule. This will result in the forfeiture of your reservation. We strictly enforce this policy and will not make any exceptions.

 

We appreciate your understanding and cooperation with our cancellation, rescheduling, weather, pet, and notice policy. These guidelines are in place to ensure the safety and satisfaction of all our guests.